Delivery Information

Where Do We Deliver?

We deliver to both the UK and internationally.

Delivery Costs & Timeframes

United Kingdom 🇬🇧

  • Next Day Delivery: FREE on orders over £35

  • £3.95 for orders under £35

  • Order Cut-off Time: To receive next day delivery, orders must be placed before 2pm. Orders placed after 2pm will be dispatched the next working day.

  • Estimated Delivery: Next day delivery for all orders placed before 2pm (excluding larger items).

  • Larger Items (e.g., cat towers, trees, scratching posts):

    • Same Day Dispatch for orders placed before 2pm, but delivery will take 1-3 days.

    • Orders placed after 2pm will be dispatched the next working day with 1-3 day delivery.

International 🌍

  • £7.95 for standard international shipping
  • FREE shipping on orders over £100
  • Estimated delivery:  5-14 days in transit (varies by country)
  • Please Note: Any import duties, taxes, or VAT charges that apply to international orders are the responsibility of the buyer.

Order Processing & Tracking

  • We aim to dispatch orders placed before 2pm the same day. Any orders placed after 2pm will be dispatched the next working day.
  • Once your order ships, you’ll receive a tracking number via email.
  • If you order multiple items, they may arrive in separate parcels.

Lost, Delayed, or Damaged Orders

  • If your order is delayed or missing, please contact us after:
    • 10 working days (UK orders)
    • 20 working days (international orders)
  • If your item arrives damaged, send us an email with photos, and we’ll arrange a replacement or refund.

Returns & Exchanges

We do accept returns and exchanges! Check out our Returns Policy for full details.

Questions?

If you need help with your order, email us at support@catmad.co.uk